The Zend Support Tool gathers server configurations and setup information. This is used to aid in the support process to troubleshoot support issues and provide comprehensive and efficient support.
The type of information collected is as follows (partial list):
The type of information collected it as follows (partial list):
php.ini (content and location)
httpd.conf (content and location)
Results of phpinfo() on the server
Output of 'df'
Output of 'uname -a'
All of the various logs our products generate (installation log, etc.)
Output of 'ls -lR of /usr/local/Zend/Platform' (The install_dir)
Use the support tool wizard to create, gather and send information regarding your Server's configuration and setup.
The information collected by the Support Tool can be stored and distributed in several ways:
Submit a ticket to Zend.com support
Collect information and save it in an archive
Collect information and send it by e-mail
The support tool is accessed from Platform Administration by going to:
Platform | Dashboard | Configure & Management Tools | Support Tool
In case of problems during Installation or later on when using Platform Administration, the Support Tool can be run from:
Unix: <Installation_dir>/bin/support_tool.sh
Windows: <install_dir>\bin\support_tool.bat
The Zend Support Center allows users to benefit from other user's experiences by viewing Knowledge Base articles, participating or viewing posts made to one of the product User Forums. Easily access the Support Center from the online help by clicking the Support button.