Support Tool

The support tool is accessed from the Dashboard by going to Platform | Dashboard | Configuration and Management Tools | Support Tool.

The Zend Support Tool gathers server configurations and setup information. Information can be gathered from more than one server at a time depending on your preferences.

The gathered information is used to aid in the support process, troubleshoot support issues, and provide comprehensive and efficient support.

The type of information collected it as follows (partial list):

• php.ini (content and location)

• httpd.conf (content and location)

• Results of phpinfo() on the server

• Output of 'df'

• Output of 'uname -a'

• All of the various logs our products generate (installation log, etc.)

• Output of 'ls -lR of /usr/local/Zend/Platform' (The install_dir)

Use the support tool wizard to create, gather and send information regarding your Server's configuration and setup.

The information collected by the Support Tool can be stored and distributed in several ways:

1. Submit a ticket to Zend.com support

2. Collect information and save it in an archive

In case of problems during installation or later on when using Platform Administration, the Support Tool can be run on a specific server by running the following command:

Unix: <Install_dir>/bin/support_tool.sh

Windows: <install_dir>\bin\support_tool.bat

Note:

Multi server (distributed) information collection is not available from the command line.

Getting Support

The Zend Support Center allows users to benefit from other user's experiences by viewing Knowledge Base articles and participating or viewing posts made to one of the product User Forums. Easily access the Support Center from the online help by clicking the Support button above the Table of Contents or by going to http://www.zend.com/en/support-center.