Zend Studio's Support Tool optimizes your interaction with the Zend Support team by helping you create and send a more accurate picture of your Zend Studio working environment. Using the Support Tool, you will be creating a Support file containing information that will help the Zend Support team understand your circumstances and the prescribed resolution.
The Support File is a ZIP package and it includes a 'Studio.txt' and log files.
This file is a summary of your working environment and workspace, and includes the following information:
The time and date the file was generated
A list of the included log files
The full Studio version number
The machine OS and architecture
The workspace location
The projects currently in the workspace and their locations
Log files are copied from the 'ZendStudio/configuration' and 'workspace/.metadata' directories, if they exist.