What's in the Troubleshoot

Welcome to the Zend Server Community Edition Troubleshoot section. The following content is a collection of knowledge and information based on the experience of Zend's Development and Support teams and the PHP community.

In the Troubleshoot section, you will find solutions to known issues, possible problems and an error message reference.  If you encounter any of these issues while working with Zend Server, this information can help you resolve the matter quickly to enable you to return to your normal workflow.

This document includes information on the following issues:

All operating systems

• Zend Server Exception Caught - When the port settings are not configured as expected
• License Not Working - Your new license does not activate the features

• Zend Controller Cannot Login - Zend Controller does not start as expected

• Zend Controller Cannot Run Benchmark - There is an issue with the URL you are trying to test

• Error: Failed to Communicate with Zend Studio - The communication with Zend Studio has failed
• Changing the Component's Log Directory - Configuration options for advanced users

Windows only

• Windows: Zend Server isn't Running Out of The Box - You've installed Zend Server successfully, but an error message is displayed in the browser when you click the short cut.

• Windows: Zend Server not Loading - Zend Server or a related process causes unexpected system behavior

• Windows: Internet Explorer Blocking Zend Server - IE7 running on Windows 2008 Server blocks Zend Server and prompts you to add its URL to the Trusted Zone.

• Windows: IIS URL Rewrite Setup - Recommendations on which URL rewrite engine to use and where to download from.

Linux and Windows

• Support Tool - Your opportunity to enable the Support team to provide better service by allowing us to gather server configuration and setup information.